Shipping policy

At our store, we offer shipping to the United States, Canada, Australia, and the United Kingdom. We strive to provide timely and efficient shipping services. 

Shipping Carriers

We primarily use UPS and FedEx as our trusted carriers for shipping your orders.

Shipping Time

Upon placing an order with us, please allow for a processing time of 1-3 working days from our warehouse. Following shipment, you can expect your products to be delivered within 10-15 working days.

Taxes and Duties

For our valued customers in the United States and Canada, no additional taxes apply to our products. Your payment covers the final sale price. However, if you are ordering from Australia, please be aware that you might be responsible for customs fees, taxes, or duties upon delivery.

Order Tracking

We will promptly provide you with a tracking number once your order has been shipped. This allows you to conveniently monitor the status of your package during transit.

Shipping Delays

Please note that delivery times can be influenced by various factors, including holidays, weather conditions, and potential delays caused by customs authorities in your country. We want to inform you that any delays attributed to customs authorities are beyond our control.

Incorrect Information

To ensure a smooth delivery process, kindly verify that all delivery information is accurate and up to date. Any necessary updates to delivery details may result in a slight delay in receiving your order.

Return Policy

We regret to inform you that we do not offer reshipping arrangements for parcels returned due to incorrect addresses, incomplete addresses, or unavailability at the provided address.

Public Holidays and Operations

Please be advised that shipping times may be impacted during public holidays, as both manufacturers and courier companies may restrict their operations. While this is beyond our control, we are committed to addressing and minimizing any resulting issues to the best of our ability.

If you have any inquiries or require assistance, please don't hesitate to reach out to us via email at

Contact Information

For additional information or any further questions, please refer to our company details provided below:

Kingrover Supply Limited:

Address: Flat C 9/F Winning Hse No 72-74 Wing Lok ST Sheung Wan HK


Phone: +852 6369 4220

Thank you for your continued support and understanding as we navigate through these temporary shipping challenges. We remain committed to providing you with the best service possible.